Q:
I have a question about the pricing.i do dropshipping and when i create a custom shoes i have to pay the retail price. For example the slipon here below are price $ 37.99 but the price show $ 57.99 when purchase. What's the price we need to pay for fulfill orders?
A:
To get the reseller price,pls kindly provide your store URL and the email which registered in interestprint, we need to verify your account into reseller, then you can enjoy the discount reseller price.Please send your information to support@interestprint.com.
Q:
I want to ask can i have a coupon for a sample ? I want to test the printing and the quality of the shoes?
A:
Hey, Pls sign up with Interestprint first and inform us the email you register, we will verify your account as our reseller and you can buy samples at reseller price.
Q:
If I were to place an order of 20 umbrellas would there be a bulk order discount applied? It would be multiple designs, I believe 2 each with 20 logo tags. Would you like for me to create a cart so you can see which ones?
A:
Sorry, if it would be multiple design, it is difficult to give you discount. But we will give rebate to you if your turnover is up to 5000+ per monthly. Once your rev hit the amount based on monthly sales as below you will enjoy money-back.(The rebate program is based on the 70% of your monthly order amount at the CN factory and 60% of your monthly order amount at the AUS or US factory.)
5K$-10K$ ：1%
10K$-30K$：2%
30K$-50K$：2.5%
50K$-100K$：3%
100K$-150K$：3.5%
150K$-200K$：4%
Q:
Is there a way to get sample T-Shirts?
A:
If you would like to have a sampke T-shirt, you can place an sample order on our website with our discount reseller price. To get the reseller price, pls kindly provide your store URL and the account which registered in Interestprint, we need to verify your account into reseller, then you can enjoy the discount reseller price.
Q:
Are non printed samples available so that I can create product photos?
A:
Yes,you can just create blank design products ,create SKU,then add to cart ,place the sample order.
Q:
If use shipping DHL eCommerce, this mean DHL eCommerce US or DHL eCommerce asian ?
A:
it's for DHL eCommerce US and only be able to orders to USA.
the shipping label is created in US,that's say the sender show in packing slip is located in US. so when tracking is provided it only shows the USA part of the delivery.
https://webtrack.dhlglobalmail.com/ tracking site for DHL eCommerce.
Q:
Are you shipping to Guadeloupe? How long does it take for standard shipping? Will the customer pay for customs fees?
A:
Yes, we can shipping to Guadeloupe by standard shipping.
About the custom taxes:
In normal we ship by standard shipping, will not charge you custom taxes, but if you need faster shipping, and you select DHL Express, then might need custom taxes, not all countries, it usually depend on the destination countries, in our experience, To USA will not need custom taxes, but to Canada, most orders need custom taxes. We will not afford the taxes fee.
Q:
I have integrated Interest Print with my Shopify Store. At this time I do not like the Standard Freight shipping option because it takes a long time for my customers to receive the product. How much cost by expedited shipping.
A:
You will see the exact DHL shipping cost for each item when you check out for your order. Our order system will calculate your shipping cost automatically according to your order' s weight, size and destination.
Q:
How do i integrate shopify with your app? Where can i get your application?
Q:
I have a question regarding creating product. Is there any away I can combine different designs into one product page when synchronizing to Shopify? For example I have Legging Christmas design 1 and Legging Christmas design 2 and I want to combine both into Legging Christmas page on Shopify.
A:
Yes, we can combine different product in one listing when you sync to your Shopify. Please see the detail procedure at attchment images.
Q:
My first order in my shopify store has just been passed but did not automatically integrate with interestprint? How to make it happen?
A:
Have you changed the 'Size' or 'SKU' when you sync product to your Shopify? Please make sure you didn't change these two attributes when you sync product.
Q:
Does Intrestprint email my customers the shipping tracking email or do I manually email shipping tracking info to customer?
A:
if you sell on shopify, we will sync tracking # to the correspond order in your store after shippment and the order statue will be fulfilled. so your customer can see the tracking info. As for email notification, you should add in your store admin.
Q:
We noticed that once we paid an order tracking is provided right away and we need to send it to the customer manually. Does interest print can fulfill the order in shopify and send the tracking to customers automatically ? or we need to do this manually? The checkbox on the orders I want to sync are missing.
A:
Currently you can use this way to snyc your tracking number to your Shopify. Please kindly check the attach image. Just need to click your store name, then all of the orders which still haven't sync the tracking number yet will snyc to your Shopify automatically. You don't have to click the checkbox, just click the botton I show you in attachment, then you can sync all the tracking number which not yet snyced to your Shopify.
Q:
Can I integrate interestprint with etsy?
A:
Still unvailable now. It will be ok in near future. Do u have shopify and woocommerce store. ok for these two.
Q:
I am building a Wix website. Do I need a Shopify store to use your company's print on demand service? Or could I take orders from my site and then order Eggville branded merchandise from you, sent to customer's shipping address on order?
A:
You don't have to open a Shopify store, Wix would be okay. There is 2 way to sending orders.1,You can creat your design with our Mock Up, and uploade the images to your store. When your customer place orders on your store, then you can place munual orders in InterestPrint with our reseller price. 2,You could integrate us through API integration. Send your information to support@interestprint.com to get the API documents and instructions.
Q:
Can I link your API to my Facebook store?
A:
Yes, we have API integration, please send your information to support@interestprint.com to get the API documents and instructions.
Q:
I have a shopenvey website, weebly, and word press. Can you integrate any of these? I have the API to my Weebly website.
A:
Yes, we have API integration, please send your information to support@interestprint.com to get the API documents and instructions.
Q:
Hi, I read in a review that custom branding for packaging has to be selected for each shipment is that correct? I'm thinking of switching from another provider but I would like my logo to be on all shipments automatically.
A:
we only provide custom branding logo service, but for shipping branding which stick to the outside package had been cancelled.
Q:
I made the tags, but don't know how to ensure they will be on the clothing, especially for drop shipping. Please advise.
A:
You can create clothing logo on the neck label.Please check the brand logo here:
http://www.interestprint.com/custom/brand_logo_for_tops_4cm_x_5cm-759.html
Drop shipping, do you integrate with your shopify?
If yes, you can tell us your logo design SKU, we will set up on our end, when your shopify order come in, the clothing that you created with logo will add logo automatically. what is your interestprint account?
Q:
How do you add your own label to shoes and bags to your order?
Q:
where do your boots ship from? how do I make sure that the box has my company on it and not interest print?
A:
we ship from china, but you may select ship from usa. All of packages is blank without any information with interestprint.
Q:
How to order logo for shoes? How do you know that I want to put this logo on which model?
A:
Could you let us know your interestprint account? The shoes logo, if you place the order manually, you can add the logo on your order manually, and if your order come from shopify, please tell us the logo SKU, and which shoes you want to add this logo, then we will set up a connection on our end, after we set up , next time all the shoes order from shopify will add the logo you provide.
Q:
What is the difference between intrestprint and the batch mock up?
A:
They are different in mockup working ways. Mockups on interestprint are more complicated, it's able to adjust each designs and more creative. But batch mockup only required 1 image, only need upload and it will come to designs automatically.
Q:
so the manufacture is on china ? how come the delivery time is the same deliver from china and usa?
A:
Yes,also in USA. that should be decided by destination we ship to and also the shipping way.
Q:
Can i save Paypal or credit card payment information, so orders will go to processing and deduct the amount directly?
A:
sorry, You are not be able to auto payment. You could only settle payments by manually for each order, for large payments you may chose bank wires directly.
Q:
I have some unpaid orders. My Paypal account has been limited, so I tried to pay you via Payoneer but i was declined.
A:
We only accept the payments from paypal, credit card will be ready soon.
Q:
I can’t payment for my orders…please fix it.
A:
Could you let us know your interestprint account and the order id that you want to pay. And could you take a picture of how it says when you want to make the payment ? Do you pay the order by paypal?
How do you pay Interestprint?
Set up billing information.
Simply pay at the end of order process and the order goes through.
Our transaction take place in US dollars.
Note that your orders will not be fulfilled until they’ve been paid for on Interestprint
Q:
A few questions about your POD service:
1) Is your app available in the Shopify app store? How does IP integrate with Shopify? Do I select a product with artwork in IP then sync to Shopify, or simply create a product using your Shopify app?
2) Where are your warehouses based?
3) What are your production and shipping times during the holiday season (Nov-Jan)? For both U.S. and the rest of the world?
4) What are the image specs for your products? Also, a lot of your products have interesting artworks. Can I sell them on my store?
5) What are your support hours?
A:
Here is our answers about your POD questions as below:
1) Yes, we have app in the Shopify store, our APP please check at
https://www.facebook.com/InterestPrint/videos/552812424918436/
About how to integrate Shopify store with Interestprint please see at
https://www.youtube.com/watch?v=D4KpCoHtXn8
About how to sync products to Shopify store please see at
https://www.youtube.com/watch?v=xSPe-pUwv70
2) Our warehouses located in China.
3) Our production and shipping times during Nov-Jan you can check at
http://www.interestprint.com/help/shipping
4) We recommend image format with JPG, PNG or PSD format, about product's recommended uploaded image size in pixels for each product you can see from the product information page.
5) Our Live Chat support is PM7:30-AM4:30(EST)Monday-Friday, also you can contact Email support@interestprint.com or Skype with account: season@interestprint.com. Our sales manager Season would like to help you if you have any further questions.
Q:
1. Do you have the actual pricing list that I could have a look so that I could make a decision, also do I get a notification by email each time when there are changes for pricing?
2. What's the policy on defect/ return / refund / lost items? Also, do you ship worldwide to countries that ain't listed on the " shipping page " as I could see not all countries listed for the " standard shipping " option ?
3. Can I put private label on all products or is it only for clothing, shoes, bags?
4. What's the printing resolution like on wall arts ?
A:
1. Product pricing list and change of prices notification:
The higher price is retail price, and the lower price is reseller price. Since sometimes we will launch a promotion for some models, so sometimes the price will be difference from yesterday and today. If you would like to know the pricing change, our sales representative who in charge with your order will inform you by email or Skype in first time.
2. What's the policy on defect/ return / refund / lost items?
About general return and refund you can check at
http://www.interestprint.com/help#help-content More details about lost and refund for individual order, you can contact sales representative who in charge your order.
The countries that didn’t listed on our standard shipping, it depends on whether the countries our express company can reach to.
3. Private label:
Generally we put label on clothing, shoes, bags. About others product it depends on what kind of product can be put the label on and where you want to put. What kind of label you want, you can contact with our sales representative to help you out.
4. Printing resolution on wall arts:
The wall arts resolution you can check on Product Derails, under the page you can see Designer Tip recommend uploaded image size.